Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order has been dispatched whichever comes first
Returns and Refund Policy
We are extremely proud of the work we do and products we sell. However, if there is any problem with any coffee/equipment purchase ( delivered damaged, different product delivered) you have made from our website, simply contact us within 7 days of shipment being delivered on firstname.lastname@example.org for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
1).Your name and Date of purchase
2).Your Order #.
3). The reason for the return.
1) Coffee/Equipments should be returned to the address mentioned on the website incase of refund/return.
2). All brewing equipment can only be refunded if ony there is any manufacturing defect which is hampering the optimal intended use for our products It should be returned back to our facilities in new and unused condition.
3)Refunds are initiated within 3 days of receiving the products back. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank.